GENERAL TERMS AND CONDITIONS OF SALE

PURPOSE AND GENERAL

These Terms of Use, Conditions of Sale and Privacy Policy govern the use of the website www.aloeveraintegralway.es (hereinafter “the Website”), of which Massimo Ferrando (from now on THE COMPANY) with N.I.E. Y0879748-N and address at Calle El Caño 3, in La Oliva, 35640 Las Palmas is the owner.

Through its website www.aloeveraintegralway.es, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from their services must have the status of “Customer”, which acquires completing the registration form and following the steps THE COMPANY subsequently communicates through email. The condition of Client assumes adherence to the Conditions of Use, the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to individuals or companies that do not register or start a product purchase (hereinafter, “Users”). In this sense, Users accessing these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, to the extent that they may be applicable.

THE COMPANY wants to inform its Customers and Users that it is addressed exclusively to an audience over 16 years and that the territory in which it accepts and distributes orders is understood by Spain and the rest of the world.

CONTACT: For any type of doubt, query or suggestion, you can send us your comments by email to: info@aloeveraintegralway.es

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of THE COMPANY. However, the information given about each product, as well as the photographs or videos relating thereto and the trade names, trademarks or distinctive signs of any kind contained in the COMPANY’s website are displayed on www.aloeveraintegralway.es guidance.

PRICES

All the prices of the products that are indicated through the web page include the VAT and the other taxes that could correspond. However, these prices do not include the costs of shipping the products, which are detailed separately and must be accepted by the Customer.

AVAILABILITY

THE COMPANY informs the Customer that the number of available units is kept up to date with stock in stock and availability by our suppliers. In no case will THE COMPANY intentionally sell more units than it has or the supplier has reserved.

THE COMPANY will make every effort to please all its Customers in the demand for the products. However, on occasion, and due to reasons not easily controlled by the COMPANY such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order made by THE COMPANY to satisfy the customers’ orders.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not entitle the cancellation of the entire order. If, as a result of this cancellation, the customer wants to return the delivered product must follow the stipulated in the Return section.

PAYMENT

The Customer agrees to pay at the time of placing the order. At the initial price that appears on the website for each of the products offered will be added the rates corresponding to the shipping costs. In any case, said tariffs will be communicated to the Customer in advance of the purchase.

The ticket or proof of purchase that corresponds to the purchase order will be available and can be viewed at www.aloeveraintegralway.es in the section “My account”, “Orders”.

The Customer must pay the amount corresponding to his order by means of payment by credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards), transfer or entry into account in a BBVA office. The payment with card is made through Paypal with its security protocols.

The Client shall notify THE COMPANY of any improper or fraudulent charge on the card used for the purchases, by email or telephone, in the shortest possible time for THE COMPANY to make the appropriate arrangements.

SECURITY

THE COMPANY has the maximum commercially available security measures in the sector. In addition, the payment process works on a secure server using the Secure Socket Layer (SSL) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible for the Client’s computer and the Web site’s computer. This way, when using the protocol SSL is guaranteed:

That the Client is communicating its data to the server center of THE COMPANY and not to any other that tried to impersonate it.
That between the Client and the server center of THE COMPANY the data are transmitted encrypted, avoiding its possible reading or manipulation by third parties.
FORMALIZATION OF ORDERS

Once the order is formalized, that is, with the acceptance of the Conditions of Use and confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.

CANCELLATION OF ORDERS

THE COMPANY will accept cancellations of orders when they are requested before the shipment of the same. To cancel, you must request it by sending an e-mail to ventas@aloeveraintegralway.es.

DEADLINES, PLACE OF DELIVERY AND EXTRAVOS

I. Delivery of the product

THE COMPANY undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order form. In order to optimize the delivery, we thank the Customer to indicate an address in which the order can be delivered within normal working hours.

THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form is not realistic or omitted.

THE COMPANY informs the Client that it is possible for the same order to be divided into several deliveries.

II. Delivery term

Shipments will be made through mail. The order made by you will be delivered within a maximum period of 20 working days from the time we have confirmed the order. Although the usual delivery time of THE COMPANY usually ranges between 6 and 10 days, from the completion of the order.

These deadlines are means, and therefore an estimate. For this reason, they may vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered to have been made as soon as the transport company places the product at the disposal of the Customer, which is materialized through the control system used by the transport company.

In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in Section “11. Refund”. Delays in delivery shall not be considered to be cases in which the order has been made available to the Customer by the transport company within the agreed time limit and could not be delivered for cause attributable to the Customer.

The shipping costs can be consulted in the shipping section of our website.

Once the order leaves our warehouse, an e-mail will be sent notifying you that your order has been accepted and is being shipped.

For security reasons, THE COMPANY will not send any orders to PO Boxes or military bases, nor will it accept any order where it is not possible to identify the recipient of the order and its address.

III. Delivery Data, Unrealized Deliveries and Loss

If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY hires, as part of the courier service, carrying out a series of follow-up actions, aimed at ensuring that delivery takes place.

If after 7 business days after delivery to the distribution of the order has not been arranged delivery, the Customer must contact the COMPANY. In the event that the Customer does not do so, after 10 business days from the delivery to the delivery of the order will be returned to our warehouse and the Customer shall bear the costs of shipping and return to origin of the merchandise, as well as associated management costs.

If the reason for which the delivery was not possible is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.

IV. Diligence in delivery

The Customer must verify the good condition of the package before the carrier who, on behalf of THE COMPANY, make the delivery of the requested product, indicating in the delivery note any anomaly that could detect in the packaging. If, after a review of the product, the Customer detects any incidents such as blow, breakage, signs of having been opened or any defect caused by the shipment, he undertakes to notify THE COMPANY via email within the shorter time, before the next 24 hours from delivery. As of that moment no incidents will be attended by that type (only warranty parts).

RETURN

I. Return procedure

All products purchased in THE COMPANY may be returned and refunded, provided that the Client notifies THE COMPANY of its intention to return the purchased product (s) within a maximum period of up to 14 working days from the date of delivery and that the rest of the conditions established in this section are fulfilled.

THE COMPANY will only accept returns that meet the following requirements:

The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box in which it has been received to protect the product. For the case that can not be done with the box with which it was delivered, the Customer must return it in a protective box in order for the product to reach the store of THE COMPANY with the maximum possible guarantees.
A copy of the delivery note must be included inside the package, where the products returned and the reason for the return are also marked.
With the objective of facilitating to the Customers the process of return and to be able to make a correct follow-up of the same, THE COMPANY establishes as the only procedure of return the one established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, not the one you ordered, etc.), the amount of the refund will be refunded. If the reason is different (the products were served correctly but not to your liking), the cost of the return costs will be borne by the customer.

To proceed with a return, the following steps must be followed:

Inform before 14 calendar days from receipt that the product wants to be returned. The information can be made via email to info@tuverano.com or through the customer service form.
THE COMPANY will inform the customer of the address to which the product should be sent.
The customer must send it through a courier company of his choice. The return must be paid by the customer.
Inform the courier company used, date and time of the return.

II. CLIENT Refunds

The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service.

Only in case the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.

Returns and partial cancellations will give rise to partial refunds.
THE COMPANY will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival to the store of the returned order. The application of the refund to the account or card of the Client will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

GUARANTEE OF THE PRODUCTS ACQUIRED

The guarantee is contemplated in the law.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

THE COMPANY has all rights over the content, design and source code of this web page and, in particular, without limitation, on photographs, images, texts, logos, designs, trademarks, trade names and data that are include on the Web.

Clients and Users are warned that such rights are protected by current Spanish and international legislation relating to intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered as a computer program, and therefore, it is also applicable to all Spanish and European Community regulations in force in the matter.

It is expressly forbidden the total or partial reproduction of this Website, or any of its contents, without the express written permission of THE COMPANY.

Likewise, it is totally prohibited to copy, reproduce, adapt, modify, distribute, commercialize, publicly communicate and / or carry out any infringement of current Spanish regulations and / or internments in matters of intellectual and / or industrial property, as well as the use of the contents of the Web, if not with the express prior written authorization of THE COMPANY.

THE COMPANY informs that it does not grant any implicit license or authorization on intellectual property and / or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.

We only authorize the use of the contents of the web domain for information and service purposes, provided that the source is cited or referred to, the user being solely responsible for the misuse of the same.

ACCESS AND STAY ON THE WEB. OUR CONTENTS

Clients and Users are fully responsible for their conduct, when accessing the information on the Web, while browsing in the same, as well as after having accessed.

As a consequence of the above, Customers and Users are solely responsible to THE COMPANY and third parties of:

The consequences that may arise from a use, for purposes or effects that are unlawful or contrary to this document, from any content of the Web, whether or not made by THE COMPANY, published or not officially published.
As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent normal enjoyment by other Users.
THE COMPANY reserves the right to update the contents when it deems it appropriate, as well as to eliminate, limit or prevent access to them, temporarily or definitively, as well as deny access to the Web to Customers and Users that does an evil use of the contents and / or breach any of the conditions that appear in this document.

THE COMPANY informs that it does not guarantee:

That the access to the Web and / or the link Web be uninterrupted or error free.
That the content or software to which the Clients and Users access through the Web or the link Web sites does not contain any errors, computer viruses or other elements in the contents that may cause alterations in your system or in the electronic documents and files stored in your computer system or cause another type of damage.
The use of the information or content of this Web or link Websites that Customers and Users could perform for their personal purposes.
The information contained in this website should be considered by the Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:

THE COMPANY does not guarantee the accuracy of the information contained in this Website and therefore do not assume any responsibility for any possible damages or discomforts for Users that could result in any inaccuracy present on the Web.

OUR RESPONSIBILITY

THE COMPANY does not assume any responsibility derived, by way of enunciation but not limiting:

The use that the Clients or Users may make of the materials of this Website or linking sites, whether prohibited or permitted, in violation of intellectual property rights and / or industrial content of the Web or third parties.
From any damages to Customers or Users caused by normal or abnormal operation of the search tools, the organization or location of the contents and / or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.
Of the contents of those pages to which the Clients or Users can access from links included in the Web, whether authorized or not.
The acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY through contractual.
From the access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise an adequate control over the activity of the children or children under their charge or to install some of the tools of control of the use of Internet with (i) access to materials or contents not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or surroundings to the Web and / or webs of connection, nor will answer, therefore, of the possible damages and prejudices that suffer the Clients or Individual and / or collective Users as a result of said communications and / or dialogues.
THE COMPANY will not be responsible in any case when they occur:

Errors or delays in accessing the Website by the Customer when entering their data in the order form, slow or impossible to receive by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet, causes of unforeseeable circumstances or force majeure and any other unforeseeable contingency outside the good faith of THE COMPANY.
Faults or incidents that may occur in communications, deletion or incomplete transmissions, so that the services of the website are not guaranteed to be constantly operational.
Of the errors or damages produced to the website by an inefficient use of the service and bad faith by the Client.
The non-operation or problems in the email address provided by the Client for sending the order confirmation.
In any case, THE COMPANY undertakes to solve the problems that may arise and to offer all necessary support to the Client to arrive at a quick and satisfactory solution of the incidence.
Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them by communicating it properly, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.

PRIVACY POLICY

In compliance with the provisions of the RGPD, we inform you that your data will be treated in our files, for the purpose of maintaining and fulfilling the relationship with our entity, including sending communications within the framework of the aforementioned relationship. Likewise, your data will be transferred in all those cases in which it is necessary for the development, fulfillment and control of the relationship with our entity or in the cases in which it is authorized by a norm with the rank of law. In compliance with the RGPD, you can exercise your ARCO rights before Aloe Vera Integral Way, with address at El Caño street 3/10, 35640 – La Oliva, attaching a photocopy of your ID. The content of this communication, as well as that of all the attached documentation, is subject to the duty of secrecy and is addressed only to its addressee. In the event that you were not the addressee, we ask you to indicate it to us and not to communicate its contents to third parties, proceeding to their destruction. The service provider of the information society must take into account that, in addition to the information provided to the recipients of the service through its “Privacy Policy”, it must have additional legal texts related to other mandatory regulations , such as, without limiting or excluding, general conditions of contracting, intellectual and industrial property, conditions of use of the website and responsibilities in this regard, or what the Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce can establish in any other precepts outside of its Article 10 or even complete the information that, in relation to this, was necessary.

NULLITY

In case any clause in these Terms of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Terms of Use.

THE COMPANY may not exercise any of the rights and powers conferred on this document, which in no case shall imply the waiver of the same unless expressly acknowledged by THE COMPANY or prescription of the action that in each case corresponds.

MODIFICATION OF CONDITIONS OF USE

THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as the present General Conditions. Therefore, THE COMPANY recommends the Customer to read them carefully every time he accesses the Website.

Customers and Users will always have these Conditions of Use in a visible site, freely accessible for any queries they wish to make. In any case, acceptance of the Terms of Use will be a necessary and preliminary step to the acquisition of any product available through the Website.

APPLICABLE LAW AND ARBITRATION

These Terms of Use are governed by the Spanish legislation applicable in the matter. In order to resolve any controversy or conflict arising from these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Las Palmas, unless otherwise provided by law.

 

May 2018