PURPOSE AND GENERALITIES

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.aloeveraintegralway.com (hereinafter ‘the Website’), of which Massimo Ferrando (hereinafter THE COMPANY) with N.I.E. Y0879748N, with address at P.O.Box 50, 35660, Corralejo, LPA, Spain is the owner.

Through its website www.aloeveraintegralway.com, THE COMPANY provides information about its products and offers the possibility to purchase them. Due to the content and purpose of the Website, persons wishing to benefit from its services must have the status of ‘Client’, which is acquired by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client implies adherence to the Conditions of Use in the version published at the time of accessing the Website.

In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, ‘Users’). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, insofar as they may be applicable to them.

THE COMPANY wishes to inform its Clients and Users that it is aimed exclusively at a public over 16 years of age and that the territory in which it accepts and distributes orders is Spain and the rest of the world.

CONTACT: If you have any doubts, queries or suggestions, you can send us your comments by email to: info@aloeveraintegralway.com

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are based on the information provided by THE COMPANY’s suppliers. However, the information given on each product, as well as the photographs or videos relating to them and the trade names, brands or distinctive signs of any kind contained on THE COMPANY’s website, are shown on www.aloeveraintegralway.com as a guide only.

PURCHASE LIMIT OF 150 €

We would like to inform you that, in accordance with European Union regulations on the One-Stop Shop (OSS), we allow purchases in our shop up to a maximum limit of 150 € per order.

This measure responds to current EU legislation, which regulates the application of VAT on cross-border transactions of less than €150 within the EU.

This system replaces the obligation to pay VAT at the time of import.

The great advantage is that the Customer (the buyer) does not pay customs charges (or similar items) at the moment of receiving the goods because everything will have been paid at the moment of making the purchase.

If you still wish to place an order for more than 150 €, you can contact us directly through:

Email: info@aloeveraintegralway.com
WhatsApp (text only): +34 699 642 551

How do orders over 150€ work?

Initial payment: You will pay for the products excluding VAT.
When you receive your order: You will have to pay the corresponding taxes and, in some cases, possible customs duties. This payment is normally made at the post office at the time of delivery.

Our advice for your convenience

To avoid complications and additional costs, we recommend that you place two separate orders of less than 150 €. This way, you will save time and avoid additional formalities related to taxes or duties.

If you have any questions or need help organising your order, don’t hesitate to write to us. We are here to help you and make sure you have the best possible experience.

PRICES

Shipments to the Canary Islands:

As we are based in the Canary Islands, all the prices of the products shown on the website include IGIC and other taxes that may apply in the Canary Islands.

Shipments to European countries:

When a Customer places an order for products whose delivery destination is an EU country, VAT will be applied, which our system will recalculate once the delivery address has been entered.

Shipments to non-EU countries:

If a Customer places an order for products whose delivery destination is a non-EU country, VAT will not be applied, therefore the obligation to pay import duties and taxes may arise, which will be charged at the time the package arrives at its destination and will be at the Customer’s expense. Any additional charges due to customs clearance will be borne by the customer. Customs policies vary significantly from country to country so please check with the relevant customs office for further information.

Shipping costs:

The amount of shipping costs is calculated according to weight and shipping address (more information on our page ‘shipping costs’), and is indicated separately at the time of placing the order and are borne by the user and must be accepted before payment.

AVAILABILITY

THE COMPANY informs the Client that the number of units available is kept up to date with the stock in the warehouse and the availability of our suppliers. Under no circumstances will THE COMPANY intentionally offer for sale more units than are available or reserved by the supplier.

THE COMPANY will make every effort to satisfy all its Customers in the demand for the products. However, on occasions, and due to causes that are difficult for THE COMPANY to control, such as human error or incidents in the computer systems, it is possible that the quantity finally delivered by the supplier differs from the order placed by THE COMPANY to satisfy the Customer’s orders.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle the Customer to cancellation of the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, he/she must follow the stipulations in the Return section.

PAYMENT

The Customer agrees to pay at the time of placing the order. The initial price shown on the website for each of the products offered will be increased by the fees corresponding to taxes (VAT), if applicable, and the relevant shipping costs. In any case, these fees will be previously communicated to the Client before formalising the purchase itself.

The receipt or proof of purchase corresponding to the purchase order will be available and can be viewed at www.aloeveraintegralway.com in the ‘My account’ section, ‘Orders’.

The Customer must pay the amount corresponding to their order by credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards), transfer or deposit into an account at a BBVA Spain branch, or PayPall. Payment by card is made through the BBVA payment gateway with its security protocols.

The Customer must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or telephone, as soon as possible so that THE COMPANY can take the appropriate steps.

SECURITY

THE COMPANY has the maximum security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client’s computer and that of the Website. In this way, the use of the SSL protocol guarantees:

1. That the Client is communicating their data to the server centre of THE COMPANY and not to any other that might try to impersonate it.

2. That between the Client and the server centre of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

FORMALISATION OF ORDERS

Once the order has been formalised, that is to say, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.

CANCELLATION OF ORDERS

THE COMPANY will accept order cancellations when they are requested before the order is shipped. To make the cancellation you must request it by sending an e-mail to ventas@ellibrito.es.

DEADLINES, PLACE OF DELIVERY AND LOSSES

I. Delivery of the product

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form. In order to optimise delivery, we would be grateful if the Customer could indicate an address to which the order can be delivered during normal working hours.

THE COMPANY shall not be liable for delivery errors caused when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.

THE COMPANY informs the Customer that it is possible that the same order may be divided into several deliveries.

II. Delivery Time

Deliveries will be made by post. Your order will be delivered within a maximum of 20 working days after we have confirmed your order. Although the usual delivery time of THE COMPANY usually ranges between 6 and 10 days from the completion of the order.

These delivery times are average, and therefore an estimate. It is therefore possible that they may vary for logistical reasons or force majeure. In the event of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered to have been made from the moment at which the transport company places the product at the disposal of the Client, which is materialised through the control system used by the transport company.

In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section ‘11. Returns’. Delays in delivery shall not be considered to be those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.

The shipping costs can be consulted in the shipping section of our website.

Once the order leaves our warehouses, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.

For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.

III. Delivery Data, Missed Deliveries and Lost Deliveries

If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions aimed at ensuring that the delivery is made.

If after 7 working days after the delivery of the order has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not do so, after 10 working days from the delivery of the order it will be returned to our warehouses and the Client will have to pay the shipping costs and the cost of returning the goods to their place of origin, as well as any associated management costs.

If the reason for non-delivery is the loss of the parcel, our carrier will initiate an investigation. In these cases, the response time of our carriers usually ranges from one to three weeks.

IV. Diligence in delivery

The Customer must check that the package is in good condition with the carrier who, on behalf of THE COMPANY, delivers the ordered product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused by the shipment, he/she undertakes to inform THE COMPANY via email as soon as possible, within 24 hours of delivery. After this time, no incidents of this type will be dealt with (only parts under warranty).

RETURN

I. Return procedure

All products purchased from THE COMPANY may be returned and refunded, provided that the Client informs THE COMPANY of his/her intention to return the product/s purchased within a maximum period of 14 working days from the date of delivery and that the rest of the conditions set out in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

1. The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.

2. The shipment must be made using the same box in which it was received in order to protect the product. In the event that it cannot be sent using the box in which it was delivered, the Client must return it in a protective box so that the product arrives at the COMPANY’s warehouse with the maximum possible guarantees.

3. A copy of the delivery note must be included inside the package, where the returned products and the reason for the return must also be marked.

In order to make the return process easier for the Customers and to be able to follow it correctly, THE COMPANY establishes as the only return procedure the one established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you ordered, etc.), the amount of the refund will be reimbursed. If the reason is other (the products were delivered correctly but are not to your liking), the cost of the return will be charged to the customer.

To proceed with a return, the following steps must be followed:

1. Inform the customer within 14 calendar days of receipt that the product is to be returned. The information can be sent by email to info@tuverano.com or by using the customer service form.

2. THE COMPANY will inform the customer of the address to which the product should be sent.

3. The customer must send it by a courier company of his choice. The return must be paid for by the customer.

4. Inform the customer of the courier company used, date and time of return.

II. Refunds to the CUSTOMER

The return of products will give rise to a refund equal to the cost of the returned products minus the cost of the return service.

Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.

Partial returns and partial cancellations will give rise to partial refunds.

THE COMPANY will process the return order under the same system used for payment within 3 days of confirmation of arrival of the returned order at the warehouse. The application of the refund to the Customer’s account or card will depend on the card and the issuing institution. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

GUARANTEE OF THE PRODUCTS PURCHASED

The guarantee is provided for by law.

INTELLECTUAL AND INDUSTRIAL PROPERTY

THE COMPANY holds all rights over the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included on the website.

Clients and Users are warned that such rights are protected by current Spanish and international legislation on intellectual and industrial property.

Likewise, and without prejudice to the foregoing, the content of this website is also considered to be a computer programme, and therefore, all current Spanish and European Community legislation on the subject is also applicable to it.

The total or partial reproduction of this website, or any of its contents, is expressly prohibited without the express written permission of THE COMPANY.

Likewise, the copying, reproduction, adaptation, modification, distribution, commercialisation, public communication and/or any other action that involves an infringement of the current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the Website without the prior express written authorisation of THE COMPANY is strictly prohibited.

THE COMPANY informs that it does not grant any implicit licence or authorisation whatsoever on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website.

The use of the contents of the web domain is only authorised for informative and service purposes, provided that the source is cited or referred to, the user being solely responsible for the misuse of the same.

ACCESS AND STAY ON THE WEB. OUR CONTENTS

Clients and Users are fully responsible for their conduct when accessing the information on the Website, while browsing it, as well as after having accessed it.

As a consequence of the above, Clients and Users are solely responsible to THE COMPANY and third parties for:

1. The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the Website, whether or not produced by THE COMPANY, whether or not published officially under its name.

2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the Website or its services or prevent normal enjoyment by other Users.

THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as to deny access to the Website to Clients and Users who misuse the contents and/or breach any of the conditions that appear in this document.

THE COMPANY informs that it does not guarantee

1. That access to the Website and/or linked websites will be uninterrupted or error-free.

2. That the content or software to which Clients and Users access through the Website or the linked websites does not contain any error, computer virus or other elements in the content that may cause alterations in their system or in the electronic documents and files stored in their computer system or cause any other type of damage.

3. The use that Clients and Users may make of the information or content of this website or linked websites for their own personal purposes.

The information contained in this website should be considered by Clients and Users as informative and orientative, both in relation to its purpose and its effects, for which reason:

THE COMPANY does not guarantee the accuracy of the information contained in this Website and therefore does not assume any responsibility for any possible damage or inconvenience to Users that may arise from any inaccuracy present on the Website.

OUR LIABILITY

THE COMPANY assumes no liability whatsoever arising from, by way of example but not limited to:

1. Of the use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in infringement of the intellectual and/or industrial property rights of the contents of the Website or of third parties.

2. For possible damages to Clients or Users caused by normal or abnormal functioning of the search tools, the organisation or location of the contents and/or access to the Website and, in general, for errors or problems generated in the development or implementation of the technical elements that the Website or a programme provides to the User.

3. Of the contents of those pages to which Clients or Users may access from links included on the Website, whether authorised or not.

4. The acts or omissions of third parties, regardless of whether these third parties may be linked to the COMPANY by contract.

5. Access by minors to the content included on the Website, it being the responsibility of their parents or guardians to exercise adequate control over the activity of children or minors in their care or to install any of the tools to control the use of the Internet in order to avoid (i) access to materials or content unsuitable for minors, as well as (ii) the sending of personal data without the prior authorisation of their parents or guardians.

6. Of the communications or dialogues in the course of debates, forums, chats and virtual communities that are organised through or around the Website and/or linked websites, nor shall it be liable, therefore, for any damages and prejudices suffered by Clients or individual and/or collective Users as a result of such communications and/or dialogues.

THE COMPANY shall not be liable in any case when they occur:

1. Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of the COMPANY.

2. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the services of the website are constantly operational.

3. Errors or damage caused to the website due to inefficient use of the service and in bad faith on the part of the Client.

4. Inoperability or problems with the email address provided by the Client for sending the order confirmation.

5. In any case, THE COMPANY undertakes to solve the problems that may arise and to offer all the necessary support to the Client to reach a quick and satisfactory solution to the incident.

Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, to extend them with due notice, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behaviour in the participation of the same.

PRIVACY POLICY

In compliance with the provisions of the RGPD, we inform you that your data will be processed in our files for the purpose of maintaining and fulfilling the relationship with our company, including the sending of communications within the framework of the aforementioned relationship.

Likewise, your data will be transferred in all those cases in which it is necessary for the development, fulfilment and control of the relationship with our company or in those cases in which it is authorised by a regulation with the status of law. In compliance with the RGPD you can exercise your ARCO rights before Aloe Vera Integral Way, with address at P.O.Box 50, 35660 – Corralejo, LPA, Spain, attaching a photocopy of your ID.

The content of this communication, as well as all the attached documentation, is subject to the duty of secrecy and is addressed solely to the addressee. In the event that you are not the addressee, we ask you to inform us of this and not to communicate its contents to third parties, proceeding to its destruction.

The information society service provider must take into account that, in addition to the information provided to the recipients of the service through its ‘Privacy Policy’, it must have additional legal texts relating to other mandatory regulations, such as, but not limited to, general contracting conditions, intellectual and industrial property, conditions of use of the web page and responsibilities in this respect, or that which Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce may establish in any other precepts outside its article 10 or even complete the information which, in relation to this, may be necessary.

NULLITY

In the event that any clause of these Terms of Use is declared null and void, the remaining clauses shall remain in force and shall be interpreted taking into account the will of the parties and the purpose of these Terms of Use.

THE COMPANY may not exercise any of the rights and faculties conferred in this document, which shall not imply in any case the waiver of the same unless expressly acknowledged by THE COMPANY or the statute of limitations of the corresponding action in each case.

MODIFICATION OF THE CONDITIONS OF USE

THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Web Site, as well as these General Conditions. Therefore, THE COMPANY recommends the Client to read them carefully each time he/she accesses the Website.

Clients and Users will always have these Conditions of Use in a visible place, freely accessible for any queries they may wish to make. In any case, the acceptance of the Conditions of Use will be a prior and indispensable step to the acquisition of any product available through the Website.

APPLICABLE LAW AND ARBITRATION

These Terms of Use are governed by the applicable Spanish legislation. To resolve any controversy or dispute arising from these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Las Palmas, unless the law imposes another jurisdiction.

GENERAL TERMS AND CONDITIONS OF SALE